Returns & Exchanges
We genuinely want our customers to be happy with their purchases. Not all products fit properly, and thus product returns are a natural element of online retailing.

With that said, special occasion branded dresses, unique apparel items, and most handmade jewelry are traditionally special ordered and limited in quantity. They are also more expensive to process and ship to your home.

Our return policy is in place as the best possible means to fairly reflect the economics of buying, making, and distributing these special products.We hope you enjoy shopping with KOCKU and thank you for your business.
Change size or color ( After payment ).

If you want to change size or color after payment.please contact us in 24 hours after payment. Please note color and size can not be changed once the process has begun. If you really want to change size or color, extra cost would be charged. Please contact us.

Cancellation Policy ( Before shipment ).

Our dresses are all made to order. Once the tailoring process has begun, the materials can not be reused. But there is still time to change your mind after placing your order. For details, Please refer to the table below, if you cancel your order at different times after payment, the amount of your refund will vary:


  • Order cancelled within 24 hours of payment confirmation will be eligible for a full refund.
  • Cancellation within 24 to 72 hours after the order is paid:
    You will get a partial refund consisting of 50% of the item price and the full shipping cost.
  • Cancellation within 72 to 120 hours after the order is paid:
    You will get a partial refund consisting of 30% of the item price and the full shipping cost.
  • Cancellation beyond 120 hours after the order is paid:
    You will get a partial refund consisting of the full shipping cost.

    ✲ Unpaid order will not be processed. If you do not need it, please simply ignore it.

    If you need to cancel your order, please email for help.

    General Return Policy ( After shipment ).

    If you are not completely satisfied with your purchase you may send your item(s) for return within 7 days of receipt. We provide full refund as long as the product is received in new condition.

    To return an item(s) please contact our support team at, confirm with our support team and send back your returned items using insured UPS or FedeX , USPS etc for safe receipt.

    All item(s) must be unworn and unaltered, and all original tags must be attached. Laundered, smoked in, used and worn items will not be accepted.

    We will complete the refund within 3 working days of receiving the return.

    ✲ Custom Order Return Policy.

    We do not accept custom size or color product returns. because even they returned, we can't sell them again in the future.

    International Customers.

    Please note shipping, taxes, or duties are the responsibility of the customer and are non-creditable upon return. For international customers, we will not reimburse return shipping charges or any taxes/duties if any.


    If you want to exchange your item for another size please email

    ✲ If the return is caused by the consumer, consumer should be responsible for the shipping fee. The specific fee should be based on the express company you choose.If due to our reasons, the goods received are damaged or not correct, and the consumer is not required to bear the shipping fee for this reason.

    Special Notice

    Please ensure that your shipping address is accurate. In the event of a delivery failure caused by an incorrect address, the package will not be returned to the sender and will be discarded. Any resulting loss will be the responsibility of the customer.

    In normal circumstances, an incorrect address will not immediately result in a failed delivery. If we receive a notification of non-delivery from the courier company, we will contact you promptly to obtain the correct address.

    Please keep a close eye on your email inbox after placing an order. If there are any changes, we will inform you via email as soon as possible.

    Contact us